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The R-Factor Workshop: Respectful Leadership Training for Managers

Two highly interactive back-to-back half-days that give your mid-level and front-line managers the skills to build trust, give feedback that lands, and calm conflict before it spreads.

In person or online · Groups of up to 14 · Customized to your organization

Most Managers Were Never Taught to Lead People

They were promoted often because they were technical experts who were good at meeting goals. Then they were handed a team. Fewer than half of managers worldwide (44%) say they’ve ever received management training. (Gallup, State of the Global Workplace 2025)

The cost shows up fast. Gartner research finds that 60% of new managers fail within their first 24 months, largely because they lack leadership and management training. (cited by Wharton Executive Education)

And what employees want from those managers is clear. In a national survey, 58% of U.S. workers called respect a very important motivator at work, compared with 42% for salary. (Argyle-Leger Confidence Report, 2022)

R-Factor closes that gap with skills your managers can use the next morning.

What Your Managers Will Be Able to Do

Lead with respect and emotional intelligence
Understand the neuroscience of respect and why it drives trust, engagement, and performance.
Adapt how they communicate
Identify their own DISC Leadership Communication style and their teammates’ styles, and adapt in the moment.
Build psychologically safe teams
Create the conditions where people speak up, admit mistakes, and share ideas.
Give feedback that lands
Use the SBI-R tool to deliver behavioral feedback efficiently, without putting people on the defensive.
De-escalate conflict and defensiveness
Use the HEAR technique and the ODP method to calm tense conversations and coach toward solutions.
Listen respectfully
Practice a listening technique that makes people feel heard, even in disagreement.

Leadership Communication Training That Sticks

Every skill is practiced, not just presented. Managers rehearse each tool with colleagues and work through a case study built from situations in your organization.

The Agenda

  1. Take the DISC Leadership Communication Styles assessment
  2. Complete the “Am I a Respectful Leader?” self-assessment
  1. Welcome, introductions, and expectations
  2. Eye-Opener exercise
  3. The business case: how everything and everyone at work has changed
  4. Video: the neuroscience of respect
  5. Exercise: “That time I was disrespected”
  6. The essence of respectful leadership and emotional intelligence
  7. DISC leadership communication styles: what’s my style, and what’s theirs?
  8. Debrief: one thing I learned today that I’ll use
  9. Homework: identify my teammates’ DISC styles
  1. Reporting in on the DISC homework
  2. A key lesson from The Respectful Leader
  3. Creating psychologically safe teams
  4. Respectful listening, with practice
  5. SBI-R: delivering feedback, with practice
  6. HEAR and ODP: de-escalating defensiveness and coaching for solutions
  7. Breakout: your organization’s custom case study
  8. Debrief, final story, and wrap-up

One-on-one coaching for participants

Gregg ward leading coaching group

How R-Factor Works

Who it’s for: Mid-level and front-line managers
Schedule: Two half-days, back-to-back, 12:30 to 5:00 p.m. Eastern with breaks built in; Day 2 usually ends early
Delivery: In person at your site, or online
Group size: Up to 14 participants per group
Included: DISC Leadership Communication Styles assessment, “Am I a Respectful Leader?” self-assessment, workbook and job aids, a copy of The Respectful Leader for each participant, and one-on-one coaching for each participant after the workshop

Why Two Half-Days?

R-Factor runs as two half-day sessions on back-to-back days, from 12:30 to 5:00 p.m. Eastern, with breaks built in. Day 2 usually ends early. We designed it this way on purpose.

Your managers stay productive. Each session leaves part of the workday open, so participants can keep up with their teams and their work while they’re in the program.

It respects their time and energy. Few managers can give up a full day to training. And a full day of virtual learning wears out participants and facilitators alike.

The learning sticks. Between sessions, participants do their homework and sleep on what they’ve learned. They come back on Day 2 with new insights and sharper questions than a single long day would produce.

Interactive by Design

R-Factor was created and is led by Gregg Ward, CRL’s founder, author of The Respectful Leader and a highly experienced facilitator with roots in theater and improvisation. That shows in the room: short briefings, discussions, exercises, and lots of practice using tools and techniques, real stories, and humor that keeps people engaged throughout. For larger rollouts, we can bring in professional actors so managers rehearse difficult conversations using their newly learned techniques before they have the real ones.

What Clients and Participants Say

90%
rated R-Factor “Excellent,” the top score
93%
Where you will find the same quality of service and dedication around the world
92%
would recommend it to a colleague
Based on 780 participant evaluations from virtual and in-person workshops, 2019 to 2026, on a 5-point scale.
R-Factor Workshop Certification badge

R-Factor is certified by the Association of Corporate Executive Coaches.

Leonardo DRS

In 2019, Gregg led a half-day respectful leadership session for one 45-member leadership team at this U.S. defense contractor. That led to a company-wide program: since 2020, CRL has delivered virtual respectful leadership workshops for managers across Leonardo DRS, in groups of about 12, and the program is still running.

Premier Members Credit Union

After a merger made it one of Colorado’s largest credit unions, PMCU asked CRL to help its leaders bring two cultures together. The work included focus groups, surveys, and a year-long workshop rollout for 20 groups of employees and managers, who practiced new skills with professional actors. Participants rated it “excellent” and “life changing.”

Questions HR Leaders Ask

Yes. The workshop runs in person at your site or online, with the same interactive exercises and practice in breakout rooms.

Before the workshop, we learn about your organization and the situations your managers face. We use that to build a custom case study and tailor examples throughout. We also research relevant data about your industry and your messaging around core principles and culture.

R-Factor typically runs $895 to $1,150 per participant, depending on whether it’s delivered online or in person, travel, and other factors. That includes both half-days, the DISC and “Am I a Respectful Leader?” assessments, the workbook and job aids, a copy of The Respectful Leader, and one-on-one coaching for every participant. Book a call and we’ll put together a proposal for your organization.

Yes. R-Factor is the new name for our Respectful Leader Workshop, the program behind our work with Leonardo DRS and PMCU. We update its data and some of its modules every year, so it stays current.

R-Factor is a two-half-day leadership program for managers, with DISC as one part. DISC Dialogues is a 2- or 4-hour workshop for any level, focused entirely on communication styles. Learn about DISC Dialogues →

Right here. R-Factor covers communication styles, listening, feedback, and de-escalation in one program built for managers.

Give Your Managers Skills They’ll Use Tomorrow

Tell us about your managers and what’s happening on their teams. We’ll tell you honestly whether R-Factor is the right fit.
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