Practical, rehearsed skills that help your managers calm tense moments, understand what motivates people to change, and resolve problems before they reach HR.
Most managers handle conflict one of two ways. They avoid the conversation and hope the problem fades, or they push too hard and put people on the defensive. Either way, the issue grows. Good employees disengage, teams split into camps, and a fixable problem lands on HR’s desk.
The cost adds up. U.S. workers spend an average of two hours a week dealing with conflict, about $3,200 per employee per year in lost productivity. (Workplace Peace Institute, 2024)
It’s rarely a lack of goodwill. Most managers were never shown how to handle a tense conversation, so they fall back on instinct, and instinct under stress usually means fight, flight, or freeze.
This workshop teaches the core skills for handling conflict in a single 4-hour session, drawing on our Coaching for Respect process. It’s a strong fit when conflict and difficult conversations are the pressing need, or when managers can’t step away for two half-days.
Who it’s for: Mid-level and front-line managers
Schedule: One 4-hour session
Delivery: In person at your site, or online
Group size: Up to 20 participants per group
Included: PDFs of the tools and articles on conflict, emailed in advance
Want the full program? R-Factor is our two-half-day respectful leadership program, covering emotional intelligence, communication styles, feedback, and de-escalation, with one-on-one coaching for every participant.
Training prepares managers for the conversations ahead. If two people are already in a strained or broken working relationship, Coaching for Respect™ may be the better fit: a confidential, ten-step workplace conflict coaching process that helps them repair it.
This is a focused 4-hour workshop on conflict and difficult conversations. R-Factor is the full two-half-day respectful leadership program, covering emotional intelligence, communication styles, feedback, and de-escalation. This workshop goes deeper on conflict itself, including skills from our Coaching for Respect process.
Yes. The workshop runs in person at your site or online, with the same practice exercises in breakout rooms.
$495 per participant, plus travel for in-person delivery. That includes PDFs of the tools and articles on conflict, emailed in advance. Book a call and we’ll put together a proposal for your organization.
The kind managers actually use. Look for training that has managers practice real conversations rather than just hear about them, and that’s tailored to the situations in your organization. That’s how this workshop is built.
Tell us what’s happening on your teams. We’ll tell you honestly which fits best: this workshop, the full R-Factor program, or Coaching for Respect.