CRL’s Flagship Virtual Learning Program, designed to provide new and front-line managers with the key respectful leadership communication skills they need to deliver feedback, reduce defensiveness and pushback, handle conflict and drive teamwork, productivity and performance.
In today’s hybrid and VUCA (volatile, uncertain, complex, and ambiguous) work environments, communication is a critical system component that often suffers from high “latency” and “noise.” For technical experts, the ability to transmit information efficiently and accurately and resolve interpersonal “bugs” with colleagues, partners, customers and vendors is vital to project success.
This 2.5 hour virtual interactive workshop, delivered by a subject-matter-expert facilitator live using Zoom, leverges the DISC Communications Styles Inventory™ assessment to provide participants with a logic-based framework to improve communication efficiency and effectiveness.
12 Times Per Year for Mixed Groups Up to 20.
This highly interactive, practical, short-burst learning program – designed specifically for sales and business development professionals, as well as lead points-of-contacts to customers and clients – provides participants with a strong foundation in the concepts and skills needed to quickly build and maintain solid, grounded, authentic, and realistic professional customer/client relationships.
In this 2.5 virtual interactive workshop, delivered by a subject-matter-expert facilitator live using Zoom, participants will learn and practice proven interpersonal communication and “quick-connection” techniques and strategies, including Authentic Introductions, The Four Conditions of Trust, and SPAR Storytelling to successfully connect with and influence clients and customers authentically, efficiently, and effectively.
12 Times Per Year for Mixed Groups Up to 20.
While many of today’s business leaders have exceptional technical expertise, projecting a compelling, motivating, influential and authentic leadership presence remains an elusive skill set. Our two-day intensive Leadership Presence program, and follow-on coaching, helps executives learn how to project a powerful, respectful, and authentic leadership style. A customized version of this program has been delivered to hundreds of managers at Booz Allen Hamilton. Participants consistently report: “this was the best program I’ve ever experienced.”
Decades of validated research consistently indicates that the most successful leaders have higher levels of emotional intelligence: the ability to perceive and understand one’s own emotions and the emotions of others and to use this knowledge productively and effectively. We are experts in helping leaders develop their emotional intelligence through E.I. assessments, coaching, training and experiential learning – all customized and delivered efficiently onsite or offsite in experiential individual and small-group seminars and workshops.
Every work environment has some conflict, even respectful ones. But when conflict reaches unhealthy levels it can be destructive and costly. First, we assess conflict levels using The TKI Conflict Mode, surveys and interviews. Then we customize our program curricula to accurately reflect client realities. Next, we deliver training, and using our Experiential Learning signature program, we upgrade program participants’ conflict management skills. Results are then measured for reduced levels of conflict, complaints, turnover, disciplinary actions and lawsuits.
Most organizations experience constant change. But despite the best intentions of leadership, most people loath change. We take a systems approach to change consulting by using customized assessment and client survey instruments and knowledge industry process improvement methods. We help everyone understand The Change Continuum, where they are on it, and how to navigate forward through even the most challenging change initiatives. The measureable results are faster reorganization, increased morale, productivity and accountability.
Innovation resulting from collaboration is extraordinarily important in so many business verticals, not just in technology. And yet encouraging and driving innovation continues to be a challenge for many organizations. As we did with WESCOM – one of the largest credit unions on the West Coast – we take a “systems approach” to organizational development consulting and couple it with our signature learning and development programs. The results are consciously designed organizational cultures where “collaborative innovation” thrives.
In today’s highly competitive marketplace keeping the best and brightest engaged while driving their productivity and performance are business imperatives. Part of the challenge is in understanding that most 21st century employees are “knowledge workers.” Our business process and organizational development team members and network partners take a systems approach to engagement, productivity and performance. The results: significantly engaged knowledge workers with higher productivity and better performance.
Take our FREE self-assessment now and get a snapshot of where you are in your journey as a Respectful Leader.
The DISC Dialogues Workshop provides participants with an in-depth understanding of the DISC Communication Styles Inventory™, an analysis of their own natural and adaptive DISC styles, a methodology for observing and identifying others’ styles, the direct link between their styles and Respectful Leadership™ and how together they support high performance and high trust work relationships. In the final module, participants will work in breakout teams on realistic case studies.
$275 per seat (includes DISC assessment and workbook).
Today, prospective customers and clients are extremely wary of sales, business development professionals, and primary points of contact who remind them of used-car-salespeople. Instead, they want to meet and work with real, authentic, down-to-earth and normal human beings who they can trust, get along with easily, and who always has their best interests at heart. This program specifically provides key tools and techniques to quickly establish an authentic, long-term relationship with a client or customer.
$275 per seat