The Neuroscience of Respect
Imagine you’re in an important business meeting with your boss and colleagues, and you’re in the middle of making a crucial point. Suddenly your boss interrupts you, dismisses your idea, and takes over the conversation. Odds are you’d be annoyed to say the least; your heart rate may increase; your face might flush, and you may feel the need to move your limbs, to do something physical like...
Lack of Diversity = Poorer Financial Performance
If you’ve received decent Diversity and Inclusion training, you know this fact: companies with more diverse workforces and more diversity in the C-Suite perform better financially. And new report from McKinsey & Company underscores this fact yet again. But sadly, the message doesn’t seem to be getting through to corporate leadership, especially in the US. The reality is that 97% of...
Respect Your Elders
A good friend – a middle aged man – recently took a job at a local Starbucks to bring in some extra cash. He’s twice the age of everyone else who works there, which doesn’t seem to bother him or them at all. But, when a young colleague – someone most would consider a “millennial” – tried to coach him on using the point of sale system, she got frustrated with his slowness and...
Upset? Angry? Try Respect.
Right before Christmas, we discovered we had been lied to by a sales rep at our cell phone store and, furious, we went back in January to return some unwanted merchandise we’d been told we “had to buy.” But the “lead” customer service rep who was processing our return – despite knowing we’d been lied to – acted as if we were the liars and refused to treat us with respect. And when we got even...
Respectful Leadership Means Putting Down The Smartphone
OK, show of hands…how many of you have been in meetings where the boss (or multiple bosses) have been checking their smart phones while you or your colleagues were in the middle of presenting? You can all put your hands down now (uh, ma’am, you can put both hands down now). Yes, this has happened to many of us. And how does it make us feel? Most of us would say...