If You Plan To Apologize, Do It Fully Or Don’t Do It At All
It’s no longer as rare as it once was to hear our bosses apologize. It appears that, at least in the business world, we’re learning from decades of research that well-delivered apologies can be effective in expressing empathy, reducing upset and getting back to work. But, it’s still far too common for employees to be at the receiving end of a “non-apology” apology. This is an...