Managing Bad Behavior, People Problems & Sticky Situations Like A Pro
Recently featured on the Service Business Mastery podcast, Gregg Ward speaks with Tersh Blissett about managing bad behavior, people problems and sticky situations like a pro. Click here to listen to the podcast.
Respect for Religion vs Respect for the Law?
It was 1958, and a young Virginia couple named Richard and Mildred Loving – she was black and Native American; he was white – were arrested and charged with violating the state’s law banning interracial marriages, one of many such laws found across the country. To avoid a prison sentence, they moved to Washington DC and filed an appeal with the judge, Leon M. Bazile, who’d heard their...
Disrespectful Assumptions
Almost every day someone says “respect our veterans.” That’s a noble sentiment and a good idea; to which I’d like to add, “…and don’t forget, our veterans are a very diverse group.” Apparently someone in Wilmington, North Carolina assumes that all veterans are male because when Mary Clare Caine – an Air Force vet who served in Kuwait – parked her car in a “Reserved for Veterans” parking space,...
Respect Your Elders
A good friend – a middle aged man – recently took a job at a local Starbucks to bring in some extra cash. He’s twice the age of everyone else who works there, which doesn’t seem to bother him or them at all. But, when a young colleague – someone most would consider a “millennial” – tried to coach him on using the point of sale system, she got frustrated with his slowness and...
Respect For Opponents?
Respect can surprise us in interesting ways. How many of us would have the courage to deliberately lose an important race to an opponent who’d made a mistake? In December of 2012, in an extraordinary show of respectful sportsmanship, Ivan Fernandez Anay – a long-distance runner from the Basque region of Spain who was running in second place in an important race – deliberately...