soft skills Tag

Three Ways To Tell Someone That They Need Soft Skills Training

We’ve all worked with or for these folks because our workplaces are filled with them… The manager who thinks they know everything but hasn’t a clue about how to manage their team. The newly promoted boss who is the go-to subject matter expert but doesn’t know how to delegate or give feedback, so they either micromanage everyone, or do everything themselves, or both. The manager who says, “I...

The Hard Work of Teaching Soft Skills, Virtually

In 1987, I found myself standing in front of 20 New York City police officers in a Manhattan classroom to teach them how to successfully manage people with emotional disturbances when they become confused, angry and a potential threat. I’d just started my career as a soft skills trainer, and, as terrified as I was, I also knew that being in the room with those cops and bringing to bear my...