The Respectful Leader is “a primer for respect”
Dennis Moore of San Diego’s East County Magazine has high praise for The Respectful Leader: Seven Ways to Influence Without Intimidation. In his recent review, Moore calls the book “timely” and says The Respectful Leader is “well-written,” “insightful,” and “a primer for respect and good behavior in all aspects of life.” Thanks to Mr. Moore for the great review! Read the full review.
When Simmer Boils Over
A number of years ago, I was engaged as a mediator to help repair the working relationship of two very senior, educated and accomplished professional service providers who simply couldn’t stand one another. One was convinced that their career advancement had been deliberately stalled by the other who, of course, denied any such action. Apparently, their anger at and resentment for each other...
Gregg Grades Trump and Clinton
Gregg returned to Good Morning Washington to discuss the apologies we heard from Donald Trump and Hillary Clinton during this past weekend’s second presidential debate. Trump’s apology concerned the controversial 2005 video that recently surfaced, while Clinton apologized yet again for the email scandal. Gregg reviewed the 7 steps that make up a Full Apology and graded each candidate on how...
Guest Blog | Survival Tips: Dealing with an Abrasive Boss
This week, we’re excited to present a guest blog from Jordan Goldrich, COO of CUSTOMatrix, Inc. If you’re working for an abrasive boss or in a dysfunctional organization, most likely you’re being spoken to and managed in a way that any reasonable person would agree is disrespectful, demeaning, threatening, humiliating and intimidating. You’re likely to feel stuck in the situation because you...
RespectfulDo #7 | Offer a Full Apology for Disrespect
Sometimes disrespect happens. When you slip up and behave disrespectfully, it’s time to practice RespectfulDo #7, “Offer a Full Apology for Disrespect.” A “Full Apology” is genuine and sincere, and is composed of seven crucial steps. Admit it Describe how it hurt them Make no excuses Apologize sincerely, ask for forgiveness Promise: never again Offer to make amends Start immediately Learn...
Who’s to Blame?
Do you have a problem employee? Every story has two sides, and you may be part of the issue. Online career resource The Muse outlines why sometimes it’s worth reserving judgment in their Forbes article “Do You Have A Bad Employee, Or Are You A Bad Boss?” Here are some common employee problems and a few different lenses to view them through. Neglecting deadlines. If your employee isn’t getting...
Gregg Ward Weighs in on Wells Fargo Scandal
Gregg went on air at News Radio 1140 WRVA to discuss the recent Wells Fargo fiasco and what happens when employees feel they have to do what they’re told or lose their jobs. In a high-pressure work environment where employees may face these kinds of choices, Gregg said that it’s the responsibility of management to have enough respect for both employees and customers to steer clear of these...Watch Gregg Ward on Good Morning Washington
Gregg Ward recently appeared on Good Morning Washington to discuss what makes a good apology. Gregg talked about how to make a “Full Apology” with Autria Godfrey. He explained that it’s often hard for people to apologize because they feel guilty and uncomfortable. Gregg outlined the seven steps that anyone can use to genuinely and effectively say “I’m sorry.” Watch the video here.
Maximize Your Meetings
In a world of digital communication, the value of one-on-one meetings cannot be overstated. They’re a great way to stay on the same page, collaborate on projects, and build a personal connection with your employees. In her Harvard Business Review article “How to Make Your One-on-Ones with Employees More Productive”, Rebecca Knight outlines how to make the most of these meetings. Make it a...