On Respect and Policing
Last week, the NYPD police commissioner, James P. O’Neill, fired Officer Daniel Pantaleo, who many believe recklessly caused the death of Eric Garner while arresting him for the relatively minor offense of selling loose cigarettes in a park in 2014. As someone who served as a specialist trainer to the NYPD during the 1980’s, this entire saga weighs heavy with me. Decades ago, while working...
The Neuroscience of Respect
Imagine you’re in an important business meeting with your boss and colleagues, and you’re in the middle of making a crucial point. Suddenly your boss interrupts you, dismisses your idea, and takes over the conversation. Odds are you’d be annoyed to say the least; your heart rate may increase; your face might flush, and you may feel the need to move your limbs, to do something physical like...
Respect. Performance, Partnership, Productivity
These days we’re seeing worrisome indicators that disrespect in the workplace is on the rise. Watch my recent talk at the Institute of Management Consultants annual conference in San Diego to uncover some of the ways that disrespect can impact productivity, partnership and performance. Learn some of the simple Respectful Leadership techniques that leaders can use to start the discussion on...
The Book District Podcast
3 big ideas discussed in this episode: The two most common leadership styles “Command & Control” and “Carrot & Stick” are unproductive, unsustainable and disrespectful. A much more effective and positive style is needed, “Respectful Leadership.” Respect is contagious: recent discoveries in neuroscience consistently support the concept that if we treat others with genuine respect, they...
7 Practices That Will Make You A Respectful Leader
A lot has happened in the world since my book, The Respectful Leader was first published in 2016. At that time, employee surveys were giving us early warning signals of disrespectful behavior increasing in the workplace. Leading up to the U.S. presidential election, the political climate and the amount of incivility in public discourse continued to heat up. Shortly afterward, it appears that...
Gregg Ward accepted into Forbes Coaches Council
Forbes Coaches Council Is an Invitation-Only Community for Leading Business and Career Coaches San Diego, CA 9/21/2018 — Gregg Ward, Award Winning Best Selling Author & Leadership Facilitator has been accepted into the Forbes Coaches Council, an invitation-only community for leading business and career coaches. Gregg joins other Forbes Coaches Council members, who are hand-selected, to...
30 Years and 2,500 Programs in Learning & Development- Has Anything Changed?
My first real training development and delivery job was for the New York City Police Department in the 1980’s and it was a doozy: use professional actors to help train police officers learn how to manage what they called “EDP”s – Emotionally Disturbed Persons. My responsibility was to cast and direct the actors and help them create realistic characters – like drug addicts going through...
When Employer Trust is Lost
Last year, I was leading a program on respect and trust with a dozen mid-level managers at a new client’s headquarters, when I found myself in a strange situation: everyone stopped talking. I was covering the four conditions that must be met for a relationship to have a high level of trust — competence, openness & honesty, concern for others’ best interests, and reliability — and I...