Upset? Angry? Try to Be Kind & Respectful.
A few years back I wrote on this subject, and since going out into the world with more people being less patient I think it’s important to share a time I made a mistake and had to own up to it. Right before Christmas a few years ago, we discovered we had been lied to by a sales rep at our cell phone store and, furious, we went back in January to return some unwanted merchandise we’d been...
5 Ways Disrespect in Your Company is Costing You
Conflict in the workplace has far-reaching consequences that go far beyond transient misunderstandings. My 20+ years of counseling executives from some of the world’s largest organizations on how respect affects the bottom line informed a lot of our work at The Center for Respectful Leadership. I work in the business ecosystem using two very distinct models – fix it or build it. I...
Practicing Regular Respect Is Easy Until It Isn’t
For the most part, while entering or exiting a public location such as an office building, coffee shop, or retailer, you’ll keep the door open for someone you don’t know. You’ll also say “excuse me” when you run into someone in public, if you’re like the vast majority of people. When someone sneezes, you’ll greet them with a “bless you.”...
The Politics of Respect: Pandemic Edition
Last year, shortly after the pandemic began and the US became politically divided on how to respond, we began hearing from fearful, angry, and upset people who were asking – and, in some cases, demanding – that their opinions on the virus, it’s causes, and the steps that individuals and the country should take in response, be “respected.” This trend of people wanting their opinions to be...
The Respectful High Performance Virtual Organization Can Be Yours if….
It was February of 2020 and we were on a roll. I had just founded my latest organization, The Center for Respectful Leadership, a few months before and we were in high energy, rapid growth mode. I was huddling daily with my team of part-time marketing/biz dev folks in our leased offices in downtown San Diego; breaking bread with and enrolling major coaches and thought leaders into our Advisory...
Managing Bad Behavior, People Problems & Sticky Situations Like A Pro
Recently featured on the Service Business Mastery podcast, Gregg Ward speaks with Tersh Blissett about managing bad behavior, people problems and sticky situations like a pro. Click here to listen to the podcast.
America’s Sub-Culture of Hate
Many Americans are deeply concerned that the recent mass shootings in Atlanta are yet another horrifying sign of the escalating abuse, violence and discrimination toward Asians, Native Hawaiians, and Pacific Islanders. We at the Center for Respectful Leadership share these concerns and believe it is our responsibility to speak out and take a stand against hate. The trends are unmistakable:...
Three Key Ingredients For Repairing A Work Relationship
Read Gregg’s most recent article featured on the Forbes Coaches Council. Recently, a coaching client who is a specialist in software sales told me she’d lost respect for a colleague who’d engaged in bullying behavior toward her and others on their team. The backstory: They’d all been working from home during the pandemic, and the constant stress to perform, compounded by Zoom fatigue and...
President Biden’s call for civility in the White House…
Recently featured in The San Diego Union Tribune, Gregg Ward offers an opinion on how to ensure President Biden’s call for civility doesn’t backfire. During the first day of his presidency, Joe Biden conducted a virtual swearing in of a group of White House appointees over a videoconference call. He then presented them with a very stern warning: “I’m not joking when I say this,”...