Sympathy Versus Empathy and Why You Should Know the Difference
When one of my clients experienced discrimination in the workplace, she confided in a colleague. She had hoped to feel understood, validated, and supported. Instead, her colleague’s response made her feel dismissed and belittled. She was a high performer at her company, but she had recently been denied a leadership position. “You’re Asian,” her boss had said....
Open Our Hearts
Although I’m having trouble finding out more about someone named Janice Maeditere, they’re quoted in many places on the web as having said something about Christmas that I find particularly profound… “Christmas is not as much about opening our presents as it is opening our hearts.” On December 8th, the Center for Respectful Leadership held its CEO Summit and CEO’s Give Back Bash in San Diego...
The War on Children
For this week’s newsletter, I was going to craft a take-down of the so-called, made-up, non-existent “war on Christmas” (did you know that it was originally ginned up by the John Birch Society in 1959?) but decided it was much more important to talk about another – all too real – war instead: Putin’s illegal and unwarranted invasion of Ukraine. The horrors of this war are numerous: constant...
Build Your Business with Internal Leadership Development
For any manager, it’s a real shame to lose good people on your team. Employee turnover is also very expensive. Most companies invest thousands of dollars in hiring and training, not to mention loss of productivity during each transition. Yet, more than a third of employers are expecting to lose employees to competitors this year due to dissatisfaction over salary and advancement opportunities,...
To Be a Great Leader, Learn to Delegate
One of the greatest challenges for many new managers lies in a self-transformation from task master to leader. This transition involves the ability to effectively delegate responsibilities to other team members and empower them to succeed. Harvard Business Review Contributor Jesse Sostrin discusses this common management dilemma and offers strategies to help streamline your workflow, build...
How to Successfully Manage Conflict Across Cultures
Conflict on global teams can show up in ways you may not expect. Here are the skills to navigate these moments. Ted and his team had reached a crisis point. Ted is a senior leader with a global company. His team had been collaborating cross-functionally on a project with another team, but the project had come to a standstill. The relationship between both teams had broken down, to the point of...
The Neuroscience of Respect
Imagine you’re in an important business meeting with your boss and colleagues, and you’re in the middle of making a crucial point. Suddenly your boss interrupts you, dismisses your idea, and takes over the conversation. Odds are you’d be annoyed to say the least; your heart rate may increase; your face might flush, and you may feel the need to move your limbs, to do something physical like...
How Coaches Can Help Their Clients Admit Biases About Co-Workers
Recently I was talking with another executive coach who asked me, “How do you get your clients to admit their biases about their co-workers?” That’s a good question. My first response was “very carefully.” When we’re calm, cool and not under threat, most of us will admit that we hold some negative biases about others. But usually, these are what I call “acceptable biases,” the ones most people...
The Remarkable Coach Podcast
How do you bring two people who work closely with each other back together after respect in the relationship has been lost? In this episode of The Remarkable Coach Podcast, Micheal Pacheco and Gregg Ward talk about just that. Gregg works with C-Suite executives at major global companies – we’re talking big responsibilities and egos to match. Tune in to get tips on restoring lost respect, the...