Coffee with Coaches Podcast
The Velvet-Covered 2×4 | Coffee with Coaches | Boxer Media If you don’t know our Executive Director Gregg Ward, now is your chance. He was recently invited to be on Boxer Media and Growth Marketing’s #CoffeeWithCoaches podcast and shares his journey and passion for embracing #Respect Listen here
Ink Blotches on Letterhead
This week, we’re doing something new – turning over our newsletter to a dear friend and client whom I had the privilege to serve as a consultant many decades ago. He recently shared a story about something he did back then that I think is very moving and profound. He gave me permission to reprint his story, but he’d prefer to remain anonymous. Still, I can say that at the time he was...
Bad Seed
Sometimes the truth is even more disturbing than the rumors. Here at CRL, we can’t point to a clearer case of organizational disrespect for employees, directly fostered by the leadership, than the stunning story of the troubled mortgage company Better.com and its now infamous CEO Vishal Garg. You can read all about it in the excellent Fast Company article via the link provided below. But...
The Magic Bullet For Retention Isn’t Higher Wages
My latest article in Forbes is about letting go of the false notion that we can keep good people just by paying them more. In January, MIT Sloan School of Business released the results of an exhaustive study of the reasons why a record number of people quit their jobs in 2021, a time often referred to as the Great Resignation—or as I like to call it, the Great Reconsideration. Despite the...
Wait, You’ve Done What?
Recently, the same week I turned 62, a colleague of mine commented on an article I’d published saying, “I had no idea you had such a fun background!”. The birthday, and that comment, caused me to reminisce a bit. Yup, I feel like I’ve led one heck of a life! So, I decided to try to sum it up briefly, in a nutshell. (OK, sorry, it’s a little bit bigger than a nutshell): 1. I grew up the...
Interviewing Lori George Billingsley, Cheif DEI Officer Coca-Cola
I have lived a privileged life. I am the son of a famous sportswriter, Gene Ward, who wrote for the NY Daily News and was syndicated by the Chicago Tribune and on TV and radio. So, as a kid, because my dad was interviewing famous sports stars, I got to meet some of my cherished childhood heroes including Arthur Ashe, the Stanley-Cup-Winning team members of the New York Islanders hockey team...
Upset? Angry? Try to Be Kind & Respectful.
A few years back I wrote on this subject, and since going out into the world with more people being less patient I think it’s important to share a time I made a mistake and had to own up to it. Right before Christmas a few years ago, we discovered we had been lied to by a sales rep at our cell phone store and, furious, we went back in January to return some unwanted merchandise we’d been...
5 Ways Disrespect in Your Company is Costing You
Conflict in the workplace has far-reaching consequences that go far beyond transient misunderstandings. My 20+ years of counseling executives from some of the world’s largest organizations on how respect affects the bottom line informed a lot of our work at The Center for Respectful Leadership. I work in the business ecosystem using two very distinct models – fix it or build it. I...
Managing Bad Behavior, People Problems & Sticky Situations Like A Pro
Recently featured on the Service Business Mastery podcast, Gregg Ward speaks with Tersh Blissett about managing bad behavior, people problems and sticky situations like a pro. Click here to listen to the podcast.