Sympathy Versus Empathy and Why You Should Know the Difference
When one of my clients experienced discrimination in the workplace, she confided in a colleague. She had hoped to feel understood, validated, and supported. Instead, her colleague’s response made her feel dismissed and belittled. She was a high performer at her company, but she had recently been denied a leadership position. “You’re Asian,” her boss had said....
Build Your Business with Internal Leadership Development
For any manager, it’s a real shame to lose good people on your team. Employee turnover is also very expensive. Most companies invest thousands of dollars in hiring and training, not to mention loss of productivity during each transition. Yet, more than a third of employers are expecting to lose employees to competitors this year due to dissatisfaction over salary and advancement opportunities,...
The Bullied and Their Guns
When I learned that the Texas school shooter was bullied in school, I couldn’t help but think back to my childhood. I was bullied mercilessly in middle and junior high school. I was beaten up, my lips cut, my glasses broken, and my clothing torn on a regular basis. I was called “f*gg*t” repeatedly, not because I was gay, but because I sang in the choir, and acted in plays and musicals, and...
The Respect Four Factor Theory in Practice
By CRL Advisory Council Member, Gerald L. Finch, Ph.D. Respect and disrespect have a dramatic impact on engagement Gallup’s 142-country study on the State of the Global Workplace found that only 13% of employees worldwide are engaged at work. The bulk of employees worldwide – 63% – are not engaged and are less likely to invest discretionary effort in organizational goals or outcomes....
President Biden’s call for civility in the White House…
Recently featured in The San Diego Union Tribune, Gregg Ward offers an opinion on how to ensure President Biden’s call for civility doesn’t backfire. During the first day of his presidency, Joe Biden conducted a virtual swearing in of a group of White House appointees over a videoconference call. He then presented them with a very stern warning: “I’m not joking when I say this,”...
Master Leadership Podcast Interview
Tune into Gregg’s conversation with Lily Sanabria of the Master Leadership Podcast, as he discusses CRL’s mission to help leaders and their organizations develop their skills around respectful leadership, emotional intelligence, and executive presence. Gregg also shares some of the key insights outlined in his bestselling book The Respectful Leader.
Gregg Ward on the Rewards of Being a Respectful Leader
Gregg Ward was invited to speak with Mary Lou Kaser on the Play Your Position podcast. Listen as he discusses the Rewards of Being a Respectful Leader.
The Hard Work of Teaching Soft Skills, Virtually
In 1987, I found myself standing in front of 20 New York City police officers in a Manhattan classroom to teach them how to successfully manage people with emotional disturbances when they become confused, angry and a potential threat. I’d just started my career as a soft skills trainer, and, as terrified as I was, I also knew that being in the room with those cops and bringing to bear my...
3 Leadership Challenges Arising From COVID-19
Gregg Ward was featured in the Business2Community article written by Blair Nicole Nastasi Odds are your employees, stakeholders and customers are uncertain and fearful about their personal and professional lives. Leading people who are experiencing crisis and grief is not an easy feat, and it’s more important than ever to lead with respect and empathy. “It’s vital that leaders...